Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, you must contact us by email provided for all return firstly.
Your item must be unused and in the same condition that you received it unless it is a used part/s. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your original payment account again.
Then contact your original payment company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at parts@offroadbikes.co and send your item to: COLIN MORRIS, O.R.B HEAD OFFICE, 88 HURST PARK DRIVE, HUYTON, LIVERPOOL, L36 1UJ, UNITED KINGDOM.
Shipping returns
To return your product, you should mail your product to: COLIN MORRIS, O.R.B HEAD OFFICE, 88 HURST PARK DRIVE, HUYTON, LIVERPOOL, L36 1UJ, UNITED KINGDOM.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and must be sent with a tracking number as your proof of sending.
Depending on where you live, the time it may take for your returned product to reach us may vary.
Need help?
Contact us at parts@offroadbikes.co for questions related to refunds and returns.